Senior Manager Banking
Noida Master's Degree 180,000 to 970,000 INR | PA Skills : Contribute to revenue and profitable growth by ensuring the agreed revenue targets
Job DescriptionOversee and manage service delivery by meeting all kinds of contractual and SLA Compliences. Ensure all SLA parameters are met. Review proccesses and ensure appropiate changes on internal and external audits to ensure no major non-compliances are cited. Lead delivery teams to understand customer goals and key performance emetrics and their thresholds for account. Monitor and review delivery dashboards, MIS across accounts to track progress, forecast performance and identify potential red flags. Participate and share account performance across operational, quality and fulfillment parameters.
Key ResponsibilitesResource Allocation & Retention of the system. Ensure effective transition from the client with the well documented and clear process understanding along with the right manpower requirements with requisite skill and training to undertake delivery Review and monitor resource planning and fulfilment in line with account requirements and costs of delivery Responsible for establishing, leading, and maintaining a skilled team of all delivery resources for an account daily Plan training batches to backfill client deliveries during crucial periods Ensure retention by offering relevant trainings and certifications of all allocated resources Ensure Process Excellence Partner with the assigned black belt for the account on regular basis to get feedback on account performance Prioritize and drive initiatives for continuous improvement to improve top line revenue and bottom-line margins Present the business case for such initiatives to the clients to get their buy-in if required Drive and implement structured cadence around quality, both process and transactional. Presenting entire service line in periodic meetings with clients and delivery teams -daily status updates, service level requirement reviews, continuous improvement, change control and other informal meetings to share focus points, progress, and successes. Contribute to revenue and profitable growth by ensuring the agreed revenue targets are met and by identifying opportunities in the form of new and/or adjacent work in the assigned account
Banking, Finance, Operations