Senior Analyst, BI
IDFC First Bank
Mumbai Graduate/ Post Graduate 400,000 to 730,000 INR | PA Skills : Analyst/Snr Analyst should be able to mentor junior team members, if and when required
Job DescriptionThe role holder will work on analysis, dashboard & data support for Customer Experience & Operations, and will Collaborate across functions and departments to drive analytically driven business decisions Held fully accountable for execution of programs Drive response fulfillment for campaigns & program evaluation statistically Adhere to documented process and audit/compliance requirements in data governance.
Key ResponsibilitesResponsible to arrive at insights from dashboards that will feed into operations team with clear actionable Gather requirements and create dashboards- to gather requirements from various stakeholders including but not limited to CX team, Operations etc Responsible for execution and maintenance of existing automated / manual dashboards Document process ,data codes, data repository, data request , log book for audit and learning purpose Ensure seamless execution, increased productivity, FTR, e